Frequently Asked Questions
Can we get an early check in or late check out?
While we do our best to accommodate all of our guest requests, CHECK IN TIME is scheduled at 4:00 PM EST and CHECK OUT TIME is scheduled at 10:00 AM EST. This allows us to prepare the homes to the perfection between each guests. We will notify you prior to or day of arrival if you home is ready early and will accommodate late check-out requests up to 12:00 PM EST on a case by base basis. Early check-ins or late check-outs request will not and cannot be guaranteed unless paying for an additional day.
What's provided in the homes?
All homes come with fully equipped kitchen, cable, internet, and air conditioning. We also provide beach towels, beach chairs, and beach umbrellas. There are additionally beach carts and baby gates in some homes. Linens and towels are provided at the beginning of your stay. We do not supply air mattresses, cots, cribs, pack n plays, highchairs, bikes, kayaks, golf carts, etc for insurance purposes. Information regarding renting these items can be found at Guest Information Page
Where is the nearest store?
Information regarding grocery stores and delivery services can be found at Guest Information Page
How close is the nearest beach to my home and is alcohol allowed on the beach?
Please check out our Beaches Information Page for details
Do you charge to heat the pool?
No! We keep the pools heated year round at no additional charge for our guests’ comfort. We ask that guests do not adjust settings on pool heaters. Generally speaking, our winter months are considered from November through April. During these months we do our best to ensure that the pools are heated to a temperature of 82 degrees. However, please be aware that we do occasionally get cold spells that can send the temperatures down into the 30’s for a few nights in a row. This will cause the pool water temperature to draw down to in the 70’s and a pool pump will automatically shut down if the outside temperature gets too cold. The pump will then kick back on in the morning and begin re-heating of the pool back to 82, which may take several days depending on the severity of the cold spell. Ultimately, these situations are beyond our control. Due to the island’s strict 10pm noise ordinance, the pool heaters will not run overnight..
What's the difference between a spa and a hot tub?
A ‘spa’ is a section of the heated pool that provides ‘blowers’ or bubbles of warm water and will be slightly warmer than the pool but will not get hot. A ‘hot tub’ is one that is intended to blow hot water and be substantially warmer.
I will be working on my trip, I need cell and internet service, can you guarantee this?
Unfortunately no. Due to the fact that our homes are located on an island… cell, internet, and even power can go out unexpectedly without warning. We have no control when a service provided by someone else goes down. These outages are usually very brief and restored in no time. We ask that guests report outages to us so we can investigate and report them to the service providers. Cell service has vastly improved with the installation of cell towers on the island. However service can be spotty on the island depending on your location on the island and what carrier you have, Verizon tends to be fairly consistent while AT&T has some dead zones.
Can I cancel if there is a family emergency, bad weather or recently a storm?
Please see our Cancellation Policy
It states that your minimum age to rent is 25 years old, can I book for my child?
No, the Registered Guest (equal to or over the age of 25) on file must be required to be staying in the home for the entirety of the stay.
Can I bring my pet and where can I take them on the island?
We have many pet-friendly homes. Please check out our Pets page for more details.
I hear parking can be tight on the island? Any tips?
Designated parking is limited but every home has at least one designated spot and nearby first come first serve parking. Vehicles are to be parked in designated areas only. If parking on street… always abide by no parking signs, park with tires completely off pavement and in same direction of traffic anywhere you are on the island! Check out Getting Around & Parking Page for more info
Do we get daily Housekeeping?
While linens and bath towels are included in the unit at the beginning of your stay, daily housekeeping service is not included in the rental rate. However, we can offer this service at an additional charge. Just contact us prior to your stay to arrange.
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"All of our homes are licensed and meet the requirements of the Florida Department of Business and Professional Regulation Division of Hotels and Restaurants. The information provided online, though deemed accurate is not guaranteed. It is subject to errors, omissions, change of price or withdrawal without notice."